ReviewLoop

Terms of Service

Last updated 27 September 2026

These Terms govern your use of ReviewLoop (the "Service"), a BizPilot.shop product built and operated by PS Automation Hub ("we", "us"). By creating an account, submitting the onboarding form, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What ReviewLoop does

ReviewLoop gives a business a QR code and a review page. A customer who scans it can rate their visit, leave optional private feedback, get an editable review draft, and then open the business's Google review link. We never post a review on anyone's behalf. The customer reads, edits and submits any review themselves on Google.

2. Eligibility and your account

  • You must be at least 18 and able to enter a binding contract on behalf of the business you register.
  • Give accurate business details (name, mobile number, address, Google review link) and keep them up to date.
  • One login belongs to one person. You are responsible for your password and for everything done under your account. Tell us at once if you suspect unauthorised access.
  • New accounts are reviewed. Your account stays in pending status until our team activates it, and we may decline a signup at our discretion.

3. Acceptable use: genuine reviews only

You agree not to use the Service to:

  • write, buy, sell or fabricate reviews, or ask people to review a business they have not visited;
  • hide, discourage or block negative feedback from reaching Google. The Google review button is shown to every customer regardless of rating, and you must not change that;
  • offer or imply a reward, discount or prize in exchange for a review or for a positive review, or otherwise break Google's review and Business Profile policies;
  • upload unlawful, infringing, hateful or misleading content (including logos and messages), or attempt to access, probe or disrupt the Service or other users' data;
  • resell or white-label the Service without our written permission.

You alone are responsible for how you run your business's review process and for compliance with Google's policies and applicable law. Google may remove reviews or act against a Business Profile; we have no control over that and are not liable for it.

4. Discounts, coupons and Spin & Win

Where your plan includes them, you can configure a discount or coupon that customers see after they use the review page. You set the offer, value, expiry and terms, and you are the one who honours it. We provide the tooling only. You must design and describe any offer so that it does not amount to paying for reviews under Google's policy (for example, by making it available to customers whether or not they post a review). We can only record that a customer clicked the review button. We cannot see or verify whether a review was posted. Spin & Win, where offered on a Custom plan, is subject to the same rules. Features may be added, changed or retired as the product evolves.

5. AI-assisted drafts

Review drafts come from a template engine, or from an AI model when a customer types a free-text comment. Drafts are suggestions only, may contain errors, and are never posted automatically. Do not rely on them as advice, and do not present an AI draft as a customer's own words unless the customer has chosen to use it.

6. Plans, fees and payment

  • Plans, limits (branches, AI generations per month) and prices are shown on our pricing page and on your invoice or quotation. Prices are in INR or USD as shown at signup.
  • Billing is currently arranged manually: we send an invoice or quotation and you pay as stated on it. Access may be paused for unpaid invoices after reasonable notice.
  • Fees already paid are non-refundable except where the law requires it or we agree otherwise in writing. You may cancel at any time; cancellation takes effect at the end of the paid period.
  • Plan prices and features can change. We will give you notice before a change affects a period you have already paid for.
  • Standees and other printed add-ons are separate one-time purchases and are not part of the subscription.

7. Your content and data

You keep ownership of your business information, branding and the feedback collected for you. You give us a limited licence to host, process and display it solely to run the Service for you. Customer feedback is personal data of individuals; you must use it lawfully and only to understand and improve your service. See our Privacy Policy for how we handle data. Aggregated, anonymised statistics may be used to operate and improve the Service.

8. Our intellectual property

The Service, including its software, design, templates and the ReviewLoop name and logo, belongs to us and our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use it for your own business while your account is active.

9. Availability and changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We rely on third-party providers (hosting, database, email, AI, Google), and their outages or policy changes can affect the Service. We may update or discontinue features, with notice where reasonably possible.

10. Suspension and termination

We may suspend or end an account that breaches these Terms, is used to manipulate ratings, poses a security risk, or has unpaid fees. You may stop using the Service and request account deletion at any time by writing to support@bizpilot.shop. On termination your access ends, and we will delete or anonymise your data within a reasonable period unless the law requires us to keep it. Sections that by nature should survive (ownership, liability, governing law) continue to apply.

11. Disclaimers and liability

The Service is provided "as is" and "as available". We do not guarantee more reviews, higher ratings, more customers or any business result. To the extent the law allows, we are not liable for indirect, incidental or consequential loss (including lost profits or reputation), and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.

12. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your offers or coupons, your use of customer data, or your breach of Google's policies or applicable law.

13. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts in India, after we have both tried in good faith to resolve the matter by writing to each other first.

14. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the dashboard. Continued use after the effective date means you accept the updated Terms.

15. Contact

Questions about these Terms: support@bizpilot.shop.